The Best Software for Remote Teams (2020 Edition)

Best Software Remote Teams

It can be tough to stay connected as a remote team. While we love the benefits of working wherever you want, it can also be difficult at times.

When you work in the same location, it’s much easier to pick up on a variety of cues (body language, facial expressions, etc), but the benefits of being remote outweigh many of the downsides.

Fortunately, over the past few years, there’s a plethora of technology available to make remote teams as productive as possible. I’ve worked remotely for about three years, and have had the chance to try many tools available on the market. I’ve outlined some of my favorites in the post below. 

1.) Slack

I’ve used Slack for a couple years now and it’s a great communications tool as a remote employee. Specifically, it’s a great way to go back and forth with peers, either in 1-1 conversations or in “rooms” (group conversation). It’s like using Facebook Messenger at work, with specific features and integrations with Google Docs, Trello, and other tools.

With that being said, Slack won’t solve all your team communication problems. In fact, it can present new problems for your and your team, so it’s important to be thoughtful when using it. For example, it’s easy to create “channels” (equivalent to a group chat room), but if you don’t set clear boundaries, it can be easy to become overwhelmed by the number of conversations happening.

Slack

In addition, there are times when employees will be overwhelmed by the number of outstanding messages they have. Imagine going to the dentist and coming back to dozens of notifications and conversations to catch up on.

Long story short, be thoughtful about using Slack. If you’re looking for an alternative, check out Microsoft Teams or Flock.

2.) Trello

Trello is a visual way to manage projects and make sure things stay on track. It uses “boards” to organize tasks and you can create columns with tasks inside them.

Typically, I hate to-do apps because I find being too “organized” restrictive. But I love Trello because it’s so easy to use. It’s also highly customizable and by far my favorite tool for getting things done. There’s a variety of add-ons, and it’s free to get started (with paid plans starting at $10/mo).

Looking for an alternative? Check out Asana or Jira.

3.) Tettra

If you're looking for a simple way to share team or company-wide knowledge, you should check out Tettra. Their software integrates with Slack, Github, Dropbox, and other services.

Tettra

Why should you use this? It's pretty simple. As a remote team, it's important to have some structured repository for "institutional knowledge." Sure, you can spend your time searching for something in Slack, but those conversations tend to be lower quality. The act of writing something down in a structured way increases the quality and shelf-life.

As an alternative, check out QuipGoogle Docs, or Notion.

4. Friday

In this next section we are biased as this is our software. Friday is like a complement to Slack or Microsoft Teams that helps you easily automate routine updates at work.

We help you create process and structure to the way that you communicate, whether that's a daily scrum or a weekly team meeting.

Clearly, we’re biased on this section, but it’s a great way to stay connected as a remote team. We only have 2 regular meetings every week (both 1-1s) because Friday eliminates the need to share information in meetings.

It's really easy to see how your team is trending with automatic reporting. This helps remote teams stay connected and improves accountability.

5.) Zoom

This next section can be messy. I’ve used Google Hangouts for years and it’s a mixed bag. Sometimes it works, sometimes it doesn’t. On the other hand, every experience I’ve had with Zoom has been awesome. The video quality is extremely high-quality, you can easily record the call, and there’s a variety of adjacent benefits (you can hold webinars with it).

Feel free to try it out (there’s a free plan). If you’re looking for an alternative use Slack's video calling, Skype, or use Google Meet (but your mileage may vary).

6.) Crystal

As mentioned earlier in the article, it can be tough for members of a remote team to understand each other’s nuances and preferences. That’s why we recommend signing up for Crystal and taking a free personality test.

Crystal

With the results, you can learn about differences in style for each person on your team. Additionally, Crystal provides tools to help you see these personality insights in Gmail and on LinkedIn. They also have awesome job reports (see below)

Crystal Knows

Stop guessing about how coworkers like to communicate, let them tell you instead.

Looking for an alternative? Check out Predictive Index

7.) Spotify

If you enjoy listening to music when working, make sure to check out Spotify. For $9/mo, you can have access to virtually any piece of music in existence. I use it daily and love how they automatically create a personalized playlist (Discover Weekly) according to your tastes. It’s also created because you can download the music and listen to it offline on a mobile device.

In recent months they’ve launched podcasts and other audio content. I expect that trend to continue in the future. If you like music, you need Spotify.

Looking for an alternative? Check out Pandora.

8.) Screenflow

If you’re looking for a high-fidelity way to collaborate with coworkers, you need to check out Screenflow. Screenflow is a Mac app that makes it easy to record your screen (and audio) and share with coworkers. I recommend the basic plan ($129) and there’s a free trial you can use to see exactly how it works (it adds a watermark to your videos). It also has one-click publishing to Dropbox and gif export, which is nice.

I’ve used it to discuss mockups/designs. You can also record company/team meetings for people who may be unavailable. It’s also a fantastic tool for remote user-testing sessions, as you can instantly share the results with your team.

As an alternative, check out Loom or StoryXpress (specifically Clapboard), it's easier to use for the average person and integrates into Google Chrome.

9.) Gitlab

If you’re an engineer (or write code), we recommend Gitlab. Github allows engineering teams to remotely collaborate around code in an organized way. It's like version control, but with more features and functionality to build applications and streamline deployments.

The entire company is remote as well, and they have one of the most comprehensive handbooks on how to work remotely you will find. At Friday, we are big fans and have contributed to it in the past.

Gitlab

10.) Compt

Compt is another pick on our list. Compt helps you offer personalized perks to your employees, no matter where they are based. Most companies offer a default set of perks because most people are in a single location. When the team is scattered, it becomes more difficult to offer perks and rewards.

Compt gives each person the ability to pick the perks that make sense, so everyone is happy. It's a compliant approach that won't get you into trouble with the IRS 😉

Compt

11.) RemoteHQ

RemoteHQ is a virtual workspace for remote teams that brings all your team's disparate tools, content and communications together in one place. Their superpower is the ability to turn all your team’s web apps instantly collaborative (make them behave like Google Docs) without any software download, so everyone can collaborate in real-time.

RemoteHQ

12.) Time Doctor

For teams who need time tracking software, we recommend Time Doctor. Time Doctor is useful for companies running remote teams, digital agencies, software teams, and companies with remote support agents. They are used by well-known companies like Apple, Home Depot, Verizon, and more.

Time Tracking Remote

The company is also fully distributed and has been a vocal supporter of remote work for a while.

Wrapping Up

As more and more teams transition to remote work, we expect to see more and more tools specifically designed to help distributed teams. It’s been amazing how the technology has advanced over the past few years, and we’re excited to see what tools come next.