How we help you capture better insights at work.
Have you ever browsed Facebook, Twitter, or another social media platform only to see a comment or thread that made you shake your head? You may say, "they would never say this if they were sitting next to each other in-person." You are right.
The reality is that people are more honest when they are online and behind a screen. Here's what Jeff Hancock, a professor at Stanford's social media lab says:
"We find that communication in the inside world tends to be more honest online, and this is in part because those messages are recorded and come from people that we will have future interactions with. We don’t want a reputation as a liar, and it’s easier in some ways to get caught in a lie online (just ask any politician caught in a scandal in the last decade)."
How is this relevant at work?
If you think about daily communication habits you have with others on your team, there's a lot of communication filtering that happens.
- In a weekly staff meeting, one person takes over the conversation, while others don't feel comfortable speaking unless they are called on. As a result, you don't hear everyone's thoughts on a subject.
- During a 1-1 meeting, an employee is put on the spot with a question and they fear saying the wrong thing, so they watch what they say. As a result, you don't get the opportunity to dig into meaningful topics.
- You want to say thank you to someone for doing great work, but walking up to them and saying something feels a little awkward. As a result, the employee never hears the praise.
Many of these communication problems could be solved by capturing a bit of information and context beforehand.
In this scenario, people are prompted to document their thoughts beforehand, which gives them a bit more time and space to write down what they are thinking in a more coherent way. As a result, they will be more honest using Friday than they are in-person. According to a recent survey of our user base, almost 50% of people who use Friday say they give more honest feedback using the tool than they do in meetings.
By using Friday, you are able to capture better insights, helping you kickstart better in-person conversations. It's not that people aren't willing to tell you what's going on, it's that the opportunity doesn't present itself based on existing workplace behaviors.
To recap, we believe in-person meetings are important, but by capturing information beforehand, you can have better in-person conversations.